These terms and conditions (“Terms of Service”) govern the use of the credit broking service (“Service”) provided by Funding Options Limited (“we”, “us”, “our”) to any business registered with us (“you”, “your”).
If you are accessing our Service through the Tide Platform, you should also read the Tide Terms governing your use of the Platform.
Funding Options Limited is incorporated in England & Wales with its registered office at 4th Floor, The Featherstone Building, 66 City Road, London, EC1Y 2AL (company number 07739337), authorised and regulated by the Financial Conduct Authority (firm registration number 727867), and registered with the Information Commissioner's Office (reference number Z2992318).
We are a credit broker, not a lender. We are also a “designated finance platform” under The Small Business, Enterprise and Employment Act 2015, which means that if your application for finance from certain designated banks is unsuccessful, the bank must provide us with certain information related to that application. We receive that information for the purpose of passing it on to alternative Finance Providers (as defined below herein) for the purpose of facilitating a conversation between you and any Finance Providers who might potentially provide financing to you and thus expand your options of funding. Before we share any information to Finance Providers we will contact you to obtain your consent for us to pass on the information or we will provide you with a form which you can submit directly to the respective Finance Provider.
Our Service is intended for your own business-related purposes only. We do not provide debt counselling or debt advice. If you'd like support in this area, you may find contacting the Business Debtline useful. The Service is not intended as advice or to be relied upon by you in any way, including as the basis for making or not making any decision, and you should obtain your own independent financial, accounting, tax and/or legal advice concerning your activities in connection with the Service and any finance application and/or agreement. We cannot guarantee that our Service will be successful for you, neither are we obliged to provide our Service to you. Our Service is based on information from third parties over which we have no control, and may contain inaccuracies or errors. Where you have not made us aware of your specific needs, it is your responsibility to ensure that any options presented through the Service meet your requirements.
Content and information provided as part of the Service may not be timely or correct, and will change without notice, meaning that it is for your general information and use only.
To support free usage of our Service, we must expressly exclude liability for any inaccuracies, service failures or errors to the fullest extent permitted by law. Accordingly, we cannot provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information offered through the Service.
To the extent permitted by applicable law, we are not liable, and you agree not to hold it responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from your use of the Service. You agree to defend, reimburse or compensate us (known in legal terms to “indemnify”) and hold us, our third-party providers, our employees or agents who are authorised to act on our behalf harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of your or your authorized persons’ breach of these terms, breach of any law and/or use of our Service, products and features.
Nothing in these terms shall operate to exclude liability for death or personal injury or for fraud or fraudulent misrepresentation or for any liability that cannot be excluded or amended by law.
You use and download information from the Service at your own risk and should use software to detect and disinfect viruses in any information you use and download. The availability of third party sites, links, services or information via the Service does not constitute any recommendation, advice, endorsement or publication by us and we are not responsible for any such sites, links, services or information provided by any third party. We reserve the right to change any aspect of the Service at any time without notice or to suspend access to the Service, or end it.
While the Service is free of charge to you, we may receive commission from Finance Providers for introductions we make to them. We have a Conflicts Policy to detect and manage any potential conflicts that might arise. Usually we receive payment directly from the Finance Providers based upon successful provision of finance. If you would like to know how much we will be paid by the Finance Provider, we will disclose this information to you on request.
Should you have any questions relating to the above, please feel free to contact us on 0333 344 1015.
By using the Service, you agree to notify us promptly of any changes in the details you have provided to us. You shall ensure that all information you provide to us is complete, true, up-to-date and accurate in all respects. You are solely responsible at your own cost and expense for creating backup copies and replacing any information you provide via the Service.
You agree that we and our lenders may carry out identity verification and credit checks on you and your owners or directors. You and your owners or directors acknowledge that credit reference agencies link together the records of you and anyone that you have advised is a financial associate (e.g. someone with whom you have a joint credit account) including previous and subsequent names of parties to the account. Links between financial associates will remain on yours and their credit reference files until such time as you or your associate successfully files for a disassociation with the credit reference agencies. We and any Finance Provider may take into account information about yours and your owners’ or directors’ financial associates in yours or their credit reference.
You agree to keep your username and password secure and when they are used to log-in we will assume that you are the person giving instructions and you will be liable for them unless and until you notify us that this is no longer the case. You are responsible for any activity through the Service arising out of any failure to keep your password secure. We may refuse or disable your access at our sole discretion without notice or explanation where it is lawful to do so.
If at any time you wish to cease using the Service, you may contact us to request deactivation of your account. Within a reasonable time of this notification, we will remove any third-party data access you may have given us. Historical data will be maintained by us as described below.
If you have agreed to pay us for any aspect of the Service, you recognise that we may withdraw your rights to use the Service as a result of non-payment.
You agree not to use the Service in a way that harms our reputation, and you agree to comply with all applicable international and domestic laws, rules, and regulations. These may include requirements set out by governments, regulators, payment systems or other third parties. In particular, (but without limitation), you must comply with all relevant money laundering, bribery, data protection and consumer rights legislation.
Our Service and websites and all intellectual property rights contained therein, including but not limited to any content, are owned or licenced by us. You recognise that unless otherwise stated in writing we do not grant you any intellectual property rights in relation to the Service. Intellectual property rights mean rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
In addition, the Service contains material which is owned by us or our licensors, including but not limited to source code, algorithms, databases, copy and graphics, and you recognise that unless otherwise stated in writing, we do not grant you any rights to these. You may only link to the homepage of the Service. You must not display, frame or otherwise surround the contents or any page from the Service, or allow such content or page to be displayed framed or otherwise surrounded, with material not originating from us without our prior written consent.
You will not acquire any proprietary rights (including database rights) to any information provided via the Service.
We grant you a non-exclusive, non-transferable right, without the right to grant sublicences, to use the Service during the term of these terms solely for your internal business operations. We reserve all of our rights in any intellectual property in connection with these terms. This means, for example, that we remain owners of them and are free to use them as we see fit.
Any feedback, user reviews, comments, and suggestions you may provide for improvements to the Service (“Feedback”), whether provided directly to us or on user review websites such as TrustPilot, is given entirely voluntarily and we will be free to use, disclose, reproduce, license, or otherwise distribute and exploit such Feedback as we see fit, entirely without obligation or restriction of any kind. For example, we may use your user reviews provided on TrustPilot in our marketing material without obtaining further consent from you. Feedback includes, without limitation, feedback you provide to us in response to any surveys that we conduct, through any available technology, about your experience.
By using our Services to provide data to us, you agree to grant us an irrevocable, royalty-free, sub-licensable, transferable, perpetual licence to use, copy, reformat, translate, excerpt (in whole or in part) and distribute these data for any purpose on or in connection with the Service, to prepare derivative works of, or incorporate into other works. We may share this information with other third parties who assist us in providing the Service. In such circumstances, any data used will be anonymous and will not identify you as the source unless we receive your permission to do so. If you choose to remove your data, this licence will expire, provided that you acknowledge (a) we may retain archived copies and (b) we are required to maintain records that are relevant to demonstrating our compliance with the Regulations for no less than five years from the date on which the records were created.
You will not:
use the Service to:
collect any information of other users from the Service for the purpose of sending unsolicited communications outside the Service;
create a database of information obtained from this Service otherwise than for your own records;
transfer any information form the Service to any third party except where expressly permitted by us;
use automated scripts to collect information from or otherwise interact with the Service;
use the Service in any unlawful manner or in any manner that could harm the Service or the servers on which it is hosted;
register any person or entity on, or otherwise use, the Service without that person or entity's prior written authorisation;
impersonate any person or entity, create a false identity in relation to the Service or falsely state or otherwise mislead or deceive us;
remove any copyright or trade mark notice(s) from any material on or obtained via the Service.
As part of providing our Service to you, we share data provided by you with our panel of approved Lenders, and those Lenders will share back to us information about your application such as its current status, outcome and potential credit limit. Please be informed that our panel of Lenders are independent data controllers who will be processing your personal data separately from Funding Options and in accordance with their own data protection practices.
For the avoidance of doubt, Funding Options does not hold or in any way handle any client monies whatsoever.
If you are not happy with our service, we would like to hear about it so that we can put it right.
How to make a complaint:
You can call us on 0333 344 1015 and speak to one of our team who would be happy to note and escalate these concerns internally. We are available between 08:30 - 17:30, Monday to Friday excluding UK public and bank holidays.
You can also email us on firstname.lastname@example.org - this will then be handled by one of the team and escalated internally. We will respond within three working days confirming receipt.
Writing to us is also an option. Please address it to us at The Complaints Team, 4th Floor, The Featherstone Building, 66 City Road, London, EC1Y 2AL.
Our complaints procedure sets out the process for submitting and resolving any complaints. You may request a copy of our complaints procedure at any time by contacting us.
What happens next?
Once this has been raised internally, we aim to respond to your complaint within eight weeks of receipt.
If we have not issued our response within eight weeks from the date that you initially made the complaint to us, or if you are dissatisfied with our response, you can contact the Financial Ombudsman for an independent review (if your complaint falls within the Financial Ombudsman Service’s jurisdiction). Details are available on the following link www.financial-ombudsman.org.uk/faq/complain.html. You can also call the FOS on 0300 123 9123 or write to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR. We do not use other dispute resolution providers.
We will generally give you at least one (1) month’s prior notice of any changes to these terms. In some cases, we may not notify you in advance of a change being made, for example:
if the change benefits you (e.g., we introduce new features that improve our Service);
if we make a change to comply with law, rule or regulation or related guidance and we’re not reasonably able to provide advance notice; or
if there are minor changes to Service or the way the service operates that do not affect its quality, the functions or your rights under these terms.
Unless you’ve told us otherwise before any change takes place, we’ll assume that you’ve accepted the change. If you do tell us that you do not accept any change, your notification will be deemed to be a notice that you wish to terminate the these terms and the use of the Service on the date upon which the changes are due to take effect (or any other date that you request in advance of the changes taking effect).
These terms will remain in place indefinitely, until terminated by you or us. You may terminate your use of the Service and these terms at any time by contacting us email@example.com.
We may terminate these terms by giving you at least one (1) month’s prior written notice.
We may immediately terminate these terms where we have reason to believe that any of the following happened:
you have been suspended for a period of 90 days and you have failed to remediate the cause for suspension;
you seriously or repeatedly broke these terms;
we reasonably think that you might put us in breach of law or regulation;
we discover that any of the information you've provided is false or misleading;
you stop meeting our eligibility criteria;
you have infringed on our or any third party’s intellectual property; or
you are subject to a bankruptcy, insolvency, winding up or other similar event.
The termination of these terms will not affect your or our accrued rights arising herein.
We may send any notices to you by email to the address provided when you signed up to the Service, or otherwise as updated by you through the Service. You agree that we may send you notices via email or via alerts within the service.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain enforceable. Failure to exercise or enforce rights or provisions shall not constitute a waiver.
Your use of the Service is subject to English law, and we both agree to submit to the jurisdiction of the English courts to settle any dispute that might arise.
These Terms of Service were last updated on 20 November 2023 (we have also recently updated our registered address and reflected it in the Terms of Service on 18 December 2023). If you have subscribed to our Service before 20 November 2023, the previous version of the terms available here will continue to apply to you until 4 February 2024. After this date, the updated version will take effect.